Frequently asked questions

How long do appointments usually go for?

Appointments are approximately 50 minutes in duration.



What are the consultation fees?

Psychology in the Park Consultation $214.41 (50 minutes) Berwick Clinic Consultation $214.41 (50 minutes) Forensic Psychology Consultation $214.41 (50 minutes) Telehealth Consultation $214.41 (50 minutes) Report/Letter Writing $214.41 (per hour)



Do I need a referral or can I just book an appointment?

If clients wish to obtain rebates for their sessions we do not book an appointment until you have obtained a referral and mental health care plan from your GP or medical specialist. This ensures rebates can be claimed from medicare successfully. Clients can choose to book an appointment without any referral paperwork and pay the full fees themselves.



What is your cancellation policy?

Cancellations made more than 48 hours in advance will not incur any fee. If you are unable to attend your appointment please contact us as soon as possible. Non-attendance or cancellation at short notice will incur a cancellation fee. Cancellation fees are as follows: - Cancellations made with less than 48 hours notice will incur a fee equal to 50% of the consultation fee. - Cancellations made with less than 24 hours notice or non-attendance of a booked appointment will incur a fee equal to 100% of the consultation fee. ​ Cancellation fees are not eligible for a Medicare rebate.



Am I eligible for a Medicare rebate on your services?

Your GP or medical specialist will determine if your treatment is eligible for Medicare rebates. Please bring any referral paperwork to your initial session.



How do I claim the Medicare rebate?

Tax receipts will be provided for each session which can be claimed via the Medicare claims process.



At which parks are Psychology in the Park sessions conducted?

Currently Psychology in the Park sessions are offered at: Wilson Botanic Park, Berwick, Vic, 3806 Pioneers Park, Berwick, Vic, 3806 If you are interested in alternative locations please contact info@psychologyinthepark.com.au.



Where are clinic consultations offered?

Clinic consultations are offered at Suite 2/4a Gloucester Avenue Berwick VIC 3806.



How do I provide feedback on my consultation?

Refer to the Session Evaluation Form at www.psychologyinthepark.com.au/feedback



What do I need to bring to Psychology in the Park sessions?

Please bring comfortable shoes and a bottle of water to your session.



How does confidentiality work in Psychology in the Park sessions?

The same confidentiality rules apply during a Psychology in the Park session as in a session in a consulting room. However, there are some limitations with the session occuring in a public area which will be discussed with you prior to starting.



What if I require a report or letter be prepared?

Reports or letters can be prepared and fees are $214.41 per hour. Please discuss requirements as part of your consultation.



Do you offer a concession rate for health card holders?

Unfortunately at this time Psychology in the Park does not offer concession rates for health card holders. Consultations fees are $214.41 per session (50 min).



Do you offer bulk billing services under a Mental Health Care Plan?

At this time no bulk billing services are offered.



How long is the wait list?

Dr. Louise Steel is not currently accepting new clients. To be added to the waiting list please submit your contact details below or contact reception on (03) 8679 6439.



Do you offer Telehealth consultations?

Yes, Dr. Louise Steel offers consultations via video conferencing. A telehealth service is a psychological therapy service that is delivered via video conference where both a visual and audio link has been established between a patient and their treating allied health professional.



If I have a third party claim through WorkCover, TAC, VOCAT or other will there be any gap fee payable?

If you have funding by a third party provider for a claim there may be a gap fee payable to cover the difference between the consultation fee and what the provider covers including:
- TAC $33.54
- VOCAT $25 - WorkCover $25.81 Psychology in the Park is not currently accepting WorkCover or TAC patients.



Do you accept WorkCover or TAC patients?

Psychology in the Park does not currently take on WorkCover or TAC patients.